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Outcome details
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FAQ resolved AP-48288
VerifiedFAQ resolved · OUT-2024-118371 · 15 Aug 2024, 16:41 SGT
Charge
SGD 5.00
Summary
A caller's question about opening hours and parking was answered from the clinic FAQ.
- Caller
- +65 8234 1199
- Topic
- Opening hours, parking
- Handled by
- After-hours receptionist
- Escalated
- No
Outcome Contract
You pay when
- Caller identified
- Question matched to the clinic FAQ
- Answer delivered
- No escalation needed
Credited automatically if
- Answer not in the approved FAQ
- Caller asked for a person
Evidence
Call recording
CALL-8843140 · 1:07
Transcript
4 turns
FAQ source
Clinic policy v8
Outcome record
Resolved, no escalation
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Outcome timeline
- Completed15 Aug, 16:39 · question answered
- Verified15 Aug, 16:41 · no escalation raised
- Billable16 Aug, 00:00 · included in billing cycle
Why you were billed
The caller's question matched the approved clinic FAQ, the answer was delivered, and no escalation was needed.