Always available. Always professional. Always Areev.
1:28Never miss a call. Happier patients. A more efficient clinic.
An AI-powered receptionist that answers calls, books appointments, handles reschedules and cancellations, resolves FAQs, and routes messages — so your team can focus on patient care.
Who and where
Same five lines on every Areev listing
AI Clinic Receptionist answers calls and messages, books appointments, handles reschedules and cancellations, resolves common questions, and routes complex requests to your team. It works 24/7, speaks naturally, and integrates with your existing clinic systems — delivering a seamless experience for your patients and staff.
More time for care
Let AI handle the calls, so your team can focus on what matters most — your patients.
Verified appointment booked
Turn callers into confirmed appointments
Appointment rescheduled
Handle changes instantly
Appointment cancelled
Process cancellations and offer alternatives
FAQ resolved
Answer common questions accurately
Message routed
Send complex requests to the right team member
Answers
AI answers calls and messages 24/7
Understands
Understands intent and patient needs
Takes action
Books, reschedules, cancels or resolves FAQs
Keeps you in the loop
Confirms with patients and updates your systems
What you're buying
Counts as done when
The patient confirms the appointment and your practice management system accepts the booking.
Not charged when
The caller hangs up before confirming, the slot is already taken, or the booking is cancelled within 24 hours.
If it's wrong
Rework at no charge, or the SGD 5 reversed. Tell us within 7 days of the outcome.
Approved by
A named person at the clinic approves any change to a patient record and any outbound message. The agent never approves its own work.
Override rate — not yet measured
Measured on
Not yet measured — 118 verified outcomes on release 4.1.
Areev-verified performance appears once a release passes 200 verified outcomes.
What it can do to your systems
Can touch
Reversible until
30 days after the write, from its before-image, in one click.
Cannot be undone — a call once spoken, an SMS once sent.
Will not
Advise on symptoms, triage urgency, give clinical instructions, or discuss results.
Your material
Never used to train a model, by Areev or by any model provider. Deleted on request, including call recordings and transcripts.
We sign your data-protection agreement — entity and residency statement on the compliance pack.
When it's unsure
It stops and hands the caller to your named on-call within 60 seconds. Red-flag phrases page the clinician and the caller is told to dial 995.
Abstention rate — not yet measured
Says it's an AI
Every caller is told they are speaking to an assistant before anything else, and can ask for a person at any point. Calls are recorded only with consent.
SOC 2 Type II with report period, ISO 27001, ISO 42001, the DPA, the sub-processor and model list with 30 days' change notice, and the data-residency statement. Everything your risk assessment needs, in one file.
What you get, beyond the outcome itself.
Natural voice, in your languages
English and Mandarin out of the box, with barge-in and turn-taking tuned for a front desk rather than a call centre IVR.
Slot-aware booking
Reads live availability from your PMS before it offers a time, so it never books over a clinician's existing appointment.
Named-approver gates
Every write into a patient record and every outbound message waits for a person you name. Reads run automatically.
Before-image journal
Each committed change keeps the record as it was, so a wrong booking reverts in one click for 30 days.
Escalation with a clock
Low-confidence calls hand to your on-call within 60 seconds; red-flag phrases page the clinician immediately.
Exportable evidence
Call recording, transcript, PMS response and appointment ID travel with the outcome and export as a single file.
Clinic PMS
(e.g. Cliniko, NextGen)
Calendar
(Google, Microsoft)
Telephony
(Voice, IVR, SIP)
Email & SMS
(Notifications)
Knowledge base
(Clinic policies, FAQs)
Custom APIs
(Your systems)
Works with the tools you already use.
Areev Cloud Singapore
Fastest time to value. Hosted in Singapore
Customer Cloud VPC
Deploy in your cloud (AWS, Azure, GCP)
On-premise
For maximum control. Your infrastructure
Transparent and simple.
SGD 2,500
One-time implementation
Setup, configuration and training
From
SGD 399
Monthly platform fee
Based on selected plan
SGD 5
Outcome fee
Per verified appointment
118
of 200 verified outcomes on release 4.1
Until a release passes 200, Areev publishes no accuracy figure for it. No star ratings, no testimonials — the number comes from the ledger or it does not appear.
What will be published
Every figure is exportable, so you can reconcile it against your own PMS and phone records rather than take a dashboard on trust.
The answers are the contract's, not marketing's.
One thing: a verified appointment. That means the patient confirmed and your practice management system accepted the booking and returned an appointment ID. A call that does not end in a confirmed booking is not billable, however long it ran.
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