Support
Who answers, and how fast.
Support access is bound to the region the listing names — the same constraint that governs your data.
In Desk
Your success team is named on the setup wizard, with the channel and the hours.
Severity
A blocked write is not the same as a question. Critical issues get a response inside one business day, in your region's hours.
Disputes
A questioned charge is not a support ticket. It goes through the dispute flow and gets a written decision either way.
Your team is on the setup screen.
Open Desk