Clinic Front Desk

The desk that never goes to lunch.

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Clinic Front Desk

The desk that never goes to lunch.

Verified performance — not yet measured96 of 200 outcomes · release 5.0

The desk that never goes to lunch. Book appointments, answer questions, reduce no-shows.

  • Answered in under 30s
  • 24/7 coverage
  • Fewer no-shows
  • Built for healthcare

Who and where

Same five lines on every Areev listing

Built by
Areev
Set up by
Areev · about 1 hour
Sold by
Areev — merchant of record
Operated by
Areev Inc. — accountable for your data
Runs in
Your tenant, or Areev Cloud USSupport connects from the United States only.

What it does

Clinic Front Desk answers the phone and the inbox, books and moves appointments against live availability, answers the questions your staff answer forty times a day, and routes anything clinical to a person. It runs the hours you do not.

No-shows fall when the desk calls back

Confirmations and reminders go out on the cadence you set, inside consent rules, without anyone chasing them.

Key outcomes

Verified booking

Confirmed by the patient, accepted by your PMS

Appointment moved

Reschedules and cancellations handled on the call

FAQ resolved

Hours, location, preparation, billing questions

Reminder delivered

Inside consent limits — 1 a day, 3 a week

Escalation routed

Anything clinical goes to a named person

How it works

  1. 1

    Answer

    Voice and message, in your clinic's languages

  2. 2

    Check

    Live availability before a time is ever offered

  3. 3

    Confirm

    The patient says yes, the PMS accepts the write

  4. 4

    Hand over

    Anything clinical goes to your on-call

What you’re buying, and what it can do

What you're buying

Counts as done when

The patient confirms the appointment and your practice management system accepts the booking and returns an appointment ID.

Not charged when

The caller hangs up before confirming, the slot is already taken, or the booking is cancelled within 24 hours.

If it's wrong

Rework at no charge, or the USD 4 reversed. Tell us within 7 days of the outcome.

Approved by

A named person at the clinic approves any change to a patient record and any outbound message. The agent never approves its own work.

Override rate — not yet measured

Measured on

Not yet measured — 96 verified outcomes on release 5.0.

Areev-verified performance appears once a release passes 200 verified outcomes.

What it can do to your systems

Can touch

Reads
Appointment book, patient contact details, clinic FAQ
Writes
New and changed bookings, SMS and email confirmations

Reversible until

30 days after the write, from its before-image, in one click.

Cannot be undone — a call once spoken, an SMS once sent.

Will not

Advise on symptoms, triage urgency, give clinical instructions, or discuss results.

Your material

Never used to train a model, by Areev or by any model provider. Deleted on request, including caches and logs.

We sign your data-protection agreement — entity and residency statement on the compliance pack.

When it's unsure

It hands the caller to your named on-call within 60 seconds. Red-flag phrases page the clinician immediately.

Abstention rate — not yet measured

Says it's an AI

Every caller is told they are speaking to an assistant before anything else, and can ask for a person at any point. Calls are recorded only with consent.

Compliance pack

SOC 2 Type II with report period, ISO 27001, ISO 42001, the DPA, the sub-processor and model list with 30 days' change notice, and the data-residency statement. Everything your risk assessment needs, in one file.

Open the pack

Features

What you get, beyond the outcome itself.

Named-approver gates

A named person at the clinic approves any change to a patient record and any outbound message. The agent never approves its own work.

Before-image journal

Every committed write keeps the record as it was, so a mistake reverts in one click for 30 days. Cannot be undone — a call once spoken, an SMS once sent.

Evidence travels with the outcome

Each verified booking carries the material it was decided on, exportable as one file so an auditor can re-perform it.

It stops rather than guesses

It hands the caller to your named on-call within 60 seconds. Red-flag phrases page the clinician immediately.

Runs where your data already lives

Your tenant or Areev Cloud US. Support connects from the United States only.

Priced on the result

USD 4 per verified booking. Work that does not meet the contract is not billable.

Tools it can use

Clinic PMS

(Cliniko, NextGen, Halaxy)

Calendar

(Google, Microsoft)

Telephony

(Voice, IVR, SIP)

Email & SMS

(Reminders and confirmations)

Knowledge base

(Clinic policies, FAQs)

Custom APIs

(Your systems)

Integrations

Works with the tools you already use.

ClinikoNexGen HealthcareHalaxyGoogle CalendarTwilioZendesk+ More integrations

Deployment options

Areev Cloud US

Fastest time to value. Managed by Areev

Customer Cloud VPC

Deploy in your cloud (AWS, Azure, GCP)

On-premise

For maximum control. Your infrastructure

Region availability

  • United StatesAvailable
  • More regions coming soon

Pricing

Transparent and simple.

USD 3,500

One-time implementation

Setup, configuration and training

From

USD 450

Monthly platform fee

Based on selected plan

USD 4

Outcome fee

Per verified booking

How this gets measured

96

of 200 verified outcomes on release 5.0

Until a release passes 200, Areev publishes no accuracy figure for it. No star ratings, no testimonials — the number comes from the ledger or it does not appear.

What will be published

  • Verified bookings accepted without correction, as a rate
  • Override rate — how often the approver changed it
  • Contested outcomes, and how they were settled
  • The denominator and the release it was measured on

Every figure is exportable, so you can reconcile it against your own systems of record rather than take a dashboard on trust.

Questions buyers actually ask

The answers are the contract's, not marketing's.

The patient confirms the appointment and your practice management system accepts the booking and returns an appointment ID.

Related solutions

Explore more clinic operations.

After-hours Appointment BookingCapture calls while you're offlineAppointment ConfirmationCall patients and resolve confirmation status